The best public administration goes unnoticed by citizens and businesses.

eMunicipality is a software-as-a-service platform that simplifies the delivery of city services online and makes them conveniently accessible for all constituents. The solution provides a fast, easy and affordable way to improve everyday interactions between citizens and public administrations.


Respond quickly and accurately to citizen requests or inquiries. Anytime. Anywhere.



DESIGN
Build all types of online and interactive entry forms with our intuitive drag-and-drop Form Builder. Design forms to your requirements and include any type of fields, complex logic and localisation without any coding.
  • Form builder
  • Wizard builder
  • Document builder
  • Workflow designer
  • Email designer

COLLECT

Collect citizens requests and forms with ease whether you are using a citizen portal, a mobile app or natively integrating eMunicipality in your existing Content Management System (CMS).

  • Citizen portal
  • Mobile app
  • CMS integration
  • Smart embedding
  • Chatbot


PROCESS
Process citizen requests faster and error-free for a satisfied community and happy citizens. The automated workflow and integrated service level management let employees focus on real added-value tasks instead of outdated paperwork.
  • Service catalog
  • Case management
  • Workflow automation
  • Multi-channel communication
  • AI – Artificial Intelligence

ANALYSE

Get real-time insight into your organisation performance and build comprehensive dashboards to analyse key performance metrics, improve your processes and better distribute your resources.

  • Key performance indicators
  • Reports
  • Dashboards
  • Data export
  • Business intelligence

HOW CAN EMUNICIPALITY HELP YOUR ORGANISATION?


CITIZEN RELATION MANAGEMENT

Respond quickly and accurately to citizen requests or inquiries. Anytime. Anywhere.

DIGITAL CONTENT MANAGEMENT

Streamline your public communication on all channels from a single integrated interface.

FINANCE AND ADMINISTRATION

Transform your finance and administration from budget planning to financial transparency.

CIVIC PARTICIPATION

Reimagine citizen engagement by including them in the decision process of their community.

PUBLIC SCHOOLS AND LIBRARIES MANAGEMENT

Bring your schools and libraries online for an improved educational experience and engaged parents.

PUBLIC UTILITY PROJECTS MANAGEMENT

Manage and coordinate right of way activities from a single interface for a better inter-services communication and faster resolutions.