CITIZEN RELATION MANAGEMENT

Respond quickly and accurately to citizen requests or inquiries. Anytime. Anywhere.



DESIGN
Build all types of online and interactive entry forms with our intuitive drag-and-drop Form Builder. Design forms to your requirements and include any type of fields, complex logic and localisation without any coding.
  • Form builder
  • Wizard builder
  • Document builder
  • Workflow designer
  • Email designer

COLLECT

Collect citizens requests and forms with ease whether you are using a citizen portal, a mobile app or natively integrating eMunicipality in your existing Content Management System (CMS).

  • Citizen portal
  • Mobile app
  • CMS integration
  • Smart embedding
  • Chatbot


PROCESS
Process citizen requests faster and error-free for a satisfied community and happy citizens. The automated workflow and integrated service level management let employees focus on real added-value tasks instead of outdated paperwork.
  • Service catalog
  • Case management
  • Workflow automation
  • Multi-channel communication
  • AI – Artificial Intelligence

ANALYSE

Get real-time insight into your organisation performance and build comprehensive dashboards to analyse key performance metrics, improve your processes and better distribute your resources.

  • Key performance indicators
  • Reports
  • Dashboards
  • Data export
  • Business intelligence