Increasing citizen demand towards the municipality has considerably raised the need for efficient functioning, which has enabled public organizations to strategize ways of improvement in their functional procedures. Citizen satisfaction factor is higher when there is achieved link between manager and employees. Many public sector organizations have well planned procedures, however they lack having the latest technical developments and techniques for increasing employee performance. This entire procedure calls for identifying the problems and finding ways to improve overall organization performance.
After many years of experience with the public sector employees we have resulted in these 5 ways to increase the performance in your public organization.
1. Build trust among employees
An organization is working properly due to its employees, every employee holds specialized value in an organization, which should be clearly understood by the employer. In every organization, whether public or private the employer or manager should set target goals for their employees and they should be left to employees to complete them. That will enable an employee to start feeling a genuine part of the organization and feel appreciated.
2. Be realistic about targets
There is no organization that is able to work normally without having set goals or objectives and have principles or methodologies to perform them. Whether that is citizen requests, attracting investors or everything related to day-to-day tasks of the organization. Having realistic goals will help employees to complete their work well on time and exhibit greater performance.
3. Pursue the set targets
Some managers think that after they set the goals for employees to perform their job is done. In fact, this approach may lead to communicative issues. If you already have communicative issues, you can read our article that will help you to improve the internal communication in the municipality “9 ways to improve internal communication in a municipality“. Proper follow up will enable the organization to increase the individual performance.
4. Respect Employees and Acknowledge their Performance
Employees are the driving wheels of an organization. This is the reason they have to be respected completely. If there is a problem with an employee, the issue should be discussed privately. The manger should never use unkind tone since this might bring disconnection between him and the employee. The managers should praise their efforts in front of everyone and even give reward to the one that have done the best. That enables an employee to feel delighted and being valued.
5. Frequent training sessions
An individual learns during his lifetime. That dictates for recurrent learning programs to be developed. For every public organization is essential to hire good professionals and provide adequate training to them. This will enable the employees to stay well informed of the efficient workflow procedures and accept them on requirement.
To help boost performance, employee engagement matters. Ultimately, most employees would much rather be part of a team they are committed to, not just a member of an organization. Developing and maintaining a consistent management approach with the above said ways is a key figure in the performance process. Such management will lead to higher performance, higher employee satisfaction and the most important – higher citizen satisfaction.