The 2014 United Nations Public Service Forum was held from 23rd to 26th June 2014 in the city of Goyang, Republic of Korea on the theme of “Innovating Governance for Sustainable Development and Well-being of the People”. This central event for public policy was organised by the United Nations Department of Economic and Social Affairs (UNDESA) and gathered key stakeholders and players, including ministers, senior public service officers, leaders from local governments, international and regional organizations representatives, management experts and practitioners, as well as representatives of civil society organizations and the academia.
The Forum is also a culmination of the UN public service awards competition, which rewards innovation, initiative, creativity, and successful practices in the public service sector. The Awards program also promotes the role, professionalism and visibility of public service and encourages exemplary public service, recognizing that democracy and successful governance are built on a competent public service.
This year’s Forum was held at a time a time when it is of the highest criticality that governments assess how effectively they deliver services to citizens, and look for innovative solutions to ensure an equitable access to public services of the highest quality. In addition, to reflect on how they can build on their achievements to achieve sustainable development, and to identify what administration capacities need innovations in governance.
The forum discussed the issues and challenges related to public governance and among other things, learned about innovative practices and tools from different parts of the world, different strategies on how to move forward with the public administration capacity agenda to achieve sustainable development.
After these 4 days of networking and sharing, participants recommended that innovations in governance and public administration are critical for the well-being of people, and that public services and behavior must be pro-people, and that it must include professionalism, integrity, and transparency. The winning institutions demonstrate the principles that support transparent, accountable and collaborative governance.
The participants agreed also that the best way to promote collaborative and participatory governance is to support the building of the necessary ICT infrastructures and applications to improve connectivity, and to develop the trust of the citizens in e-government with user-centric solutions co-created with citizens, civil society and the private sector.
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