A solution that makes both citizens and administrators happy.

eMunicipality CRM is an out-of-the-box solution with everything you need to process citizens requests and administrative procedures  
 
Helping Municipalities Go Digital

eMunicipality enables public administrations to deliver online services easily, smartly and efficiently. No lengthy software implementations, no expensive licenses or IT infrastructure involved. Sign up, customise, and bring all public services online - secured in a private cloud, accessible via a browser.

CITIZEN SATISFACTION

Give your citizens an easy way to request municipal information, documents and services. Anywhere and anytime.

MULTI-CHANNEL SERVICE

Answer citizen's requests coming from any online or offline channel right from your integrated interface.

COLLABORATION AND INTEGRATION

Collaborate with other departments and agencies to solve citizens and businesses requests, and seamlessly integrate third-party software systems.

AUTOMATED PROCESSES

Let the software manage the complexity of processes and routing rules so that your agents can focus on satisfying the citizens.

REPORTS AND ANALYTICS

Improve your administration performance by identifying bottlenecks and distributing workload.

USE PRECONFIGURED SERVICES AND WORKFLOWS OR DESIGN YOUR OWN

you can have your own unique services and processes for better serving your citizens and fit to your administration's organisation. Use our out-of-the-box services and workflows, or create new ones with our easy-to-use service and workflow builder.